Shipping Policy

Transparent rates, real tracking, and 1–2 business day processing.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding major holidays). Orders placed after 2 PM ET on business days will begin processing the next business day. You will receive an order confirmation immediately, and a shipping confirmation with tracking number once your package leaves our fulfilment centre.

Shipping Rates (United States & Canada)

  • Free standard shipping on all US & CA orders over $89 USD (discount applied automatically at checkout).
  • US & CA orders under $89 ship for a flat rate of $5.99.
  • All Starter Kits ship free within US/CA/UK/JP regardless of subtotal.
  • Delivered via USPS First Class / Priority Mail or equivalent tracked postal service.
  • Transit time: 5–8 business days via DHL Express after dispatch (continental US; Alaska, Hawaii, and US territories may take 7–14 days).

UK, EU & Japan

Free standard shipping on UK & JP orders over $89. EU and other international orders under the threshold pay live rates calculated at checkout based on destination and package weight. Typical transit time is 7–18 business days depending on destination and customs clearance.

Australia & New Zealand

Free standard shipping on AU & NZ orders over $69. Orders under the threshold ship at live rates calculated at checkout.

Other Destinations

We also ship to the EU and most other countries worldwide. Shipping rates for international destinations are calculated live at checkout based on destination and package weight. Typical transit times are 7–18 business days depending on destination and customs clearance.

Japanese customers: please visit FreshLock Japan for JPY pricing and local Japanese support.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in our shipping charges. Please check with your local customs office for estimates before ordering.

Tracking

Every order ships with a tracking number. You will receive an email with tracking information as soon as your order is dispatched. If you do not receive a tracking email within 3 business days of ordering, please contact us at support@freshlocksealer.com.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the estimated delivery date at support@freshlocksealer.com. We will work with the carrier to resolve the issue and, where applicable, ship a replacement at no extra cost.

PO Boxes & APO/FPO

We ship to PO boxes and APO/FPO addresses via USPS. Delivery to APO/FPO addresses may take longer due to military postal routing.

Contact Us

For shipping questions, email support@freshlocksealer.com. We respond within 24 hours on business days.