Returns & Refund Policy

1. Return Window (Change of Mind)

You may return most new, unused items within 30 days of delivery for a full refund or exchange, no questions asked. Items must be in their original packaging, undamaged, and in resalable condition, with all accessories and documentation included.

2. Eligibility

To be eligible for a change-of-mind return:

• Return request must be initiated within 30 days of delivery.
• The item must be unused, undamaged, and in its original packaging.
• All accessories (charging cable, user manual, included bags, etc.) must be included.
• Proof of purchase (order number) is required.

Non-returnable items: Vacuum seal bags that have been opened or used (for hygiene reasons), items marked as final sale, and products damaged by misuse, accident, or unauthorized modification.

3. How to Initiate a Return

1. Email us at support@freshlocksealer.com with your order number, the item(s) you wish to return, and the reason.
2. Receive approval: We will review your request and reply within 1–2 business days with a Return Merchandise Authorization (RMA) number and a US-based return address. Returns sent without an RMA may be delayed or refused.
3. Ship the item back: Pack the item securely in its original packaging and send it to the address we provide. We recommend using a trackable shipping service.
4. Inspection & refund: Once we receive and inspect the returned item (typically within 5 business days), we will process your refund or exchange.

4. Return Shipping Costs

• Change-of-mind returns: You are responsible for the cost of return shipping. Original outbound shipping costs are non-refundable unless the return is due to our error.
• Faulty, damaged, or incorrect items: If the item arrives defective, damaged, or is not what you ordered, we will cover all return shipping costs and provide a prepaid USPS return label — just contact us within 14 days of delivery with photos of the issue.

5. Refund Timing

Once your return is approved and inspected, refunds are issued to your original payment method. Typical processing times:

• Credit/Debit Cards: 5–10 business days to appear on your statement (depending on your card issuer).
• PayPal: 3–5 business days.

6. Exchanges

If you would like to exchange an item for a different product, colour, or bundle, please mention this in your email. Exchanges are subject to stock availability. If the replacement item is more expensive, you will be asked to pay the difference; if it is less expensive, we will refund the difference.

7. Defective, Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 14 days of delivery at support@freshlocksealer.com with your order number and clear photos of the issue. We will arrange a replacement, repair, or full refund at no additional cost to you, including return shipping.

8. Warranty Claims

The FreshLock Pro handheld vacuum sealer is backed by a 1-year warranty on the main unit and 6-month warranty on accessories (USB-C cable, starter bags) against defects in materials and workmanship. Warranty claims outside the 30-day return window are handled separately — simply email us with your order number, a description of the issue, and photos or video if possible, and we will arrange repair or replacement under warranty.

9. Your Statutory Rights

Our returns policy does not exclude, restrict, or modify any non-excludable statutory rights or remedies you may have under applicable consumer protection laws, including your right to a repair, replacement, or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

10. Contact Us

To start a return or ask a question about our policy:

Email: support@freshlocksealer.com
Response time: Within 24 hours on business days (Mon–Fri, 9am–5pm ET)